Noc Support Engineer

Localitat: 
Palma de Mallorca
Illa: 
Mallorca
Código postal: 
07121
Empresa: 
OmniAccess
Activitat de l'empresa: 
OmniAccess - Marine Network Solutions, are a highly specialized marine IT & VSAT service provider in the superyacht industry and our principal airtime product, BroadBEAM, is one of the most flexible, cost effective, high availability VSAT services on the market today. We supply some of the most advanced packaged VSAT services that are available with speeds of up to 20 Mbps (and more). We operate our network from our own Teleport & Hubs in Palma de Mallorca, Mt Jackson (VA), Brewster (WA), Chile & Fuchsstadt over two dual redundant Gigabit fibre backbones and a dedicated fibre connection to our Disaster Recovery / Redundant Centralized Network Management System in Amsterdam (The Netherlands). Our infrastructure uses the latest iDirect Evolution® technology upon which we are able to deliver the most efficient high speed VSAT Networks. We have a dedicated support staff with 24 hour availability and are specialized specifically the bespoke zero tolerance luxury/super yacht industry where high availability is paramount.. From our expertise in Marine Networks, we have developed PLEXUS: a reliable converged on-board IT network infrastructure that provides an integrated, robust and scalable solution for IP based communication systems. PLEXUS uses both wired and wireless technology, advanced routing and data management as well as control and reporting. We provide true end to end support in our chosen, highly demanding, zero tolerance market segment.
Idiomes requerits: 
Ingles C1
Aquesta oferta generarà una contractació indefinida a jornada completa?: 
Rang salarial brut aproximat: 
28.000-32.000
Descripció de l'oferta : 

As part of our international team of support engineers, you will be responsible for handling Tier-1 support calls coming from our customers, which can be located anywhere in the world. 

Our engineers are expected to solve issues that may include:

  • Specific satellite-related problems
  • Stabilized antenna issues
  • Generic RF issues (cabling, interference etc.) right down to VoIP & networking problems
  • Onboard application issues

From our main Teleport site in Palma de Mallorca, you will have access to an extensive IT & monitoring infrastructure, including advanced Remote Access & reporting systems as well as analysis tools. The team will work in shifts according to an around the clock roster. All calls are processed in a ticketing system.

The objective of our support-mission is that 80% of the incoming calls should be able to be resolved by the support engineers on duty. In case of very specific & complex problems, a case may be escalated to one of our Tier-2 specialists.

Profile:

Candidates with a strong academic background in a relevant subject (Telecommunications Engineering, Satellite engineering, IT/Networking or computers/programming).

Excellent command of English (written & verbal)

Strong communication skills with a client-focused attitude

Ability for logical thinking and systematic trouble-shooting

The ideal candidate would have experience in one or more of the following fields, although we also take into account candidates without previous experience (recent graduates):

  • Practical “hands on” knowledge of IT networking concepts & fundamentals (routing, switching, wireless networking) at least at the level comparable to the Cisco CCNA certification. Familiarity with more advance subjects like VoIP & security would be a pro.
  • Experience with operating and/or installing iDirect satellite networks (or comparable technologies)
  • Experience with installing and/or operating stabilized satellite antenna systems (such as Seatel, Orbit, KNS, Intellian)
  • General RF knowledge (radio communication links, RF engineering, antennas, linkbudgets, microwaves, etc.)

Affinity with the maritime aspects would be a pro

Willing to participate in internal and external training courses (Cisco CCxx, iDirect, Seatel…)

Willing to relocate to Palma de Mallorca, Spain.

Resident or citizen of a EU country, able to start immediate employment by OmniAccess in Palma without requiring any visa or work-permit.

Willing to work in shifts: 24/7/365 roster with morning, afternoon and night shifts

We offer

• Work in a very friendly while demanding environment where you will learn about communications technology and services for maritime and yachting applications.
• Be part of a dynamic team always interested on improving customer service and employee satisfaction.
• Continuous training and possibilities for further growth as the company expands.
• Be part of an international team from different backgrounds that appreciates diversity and is based in a Technology Business Park in Palma de Mallorca.

 

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