NOC Engineer (Satellite & Network Communications)

Localitat: 
Palma de Mallorca
Illa: 
Mallorca
Código postal: 
07121
Empresa: 
OmniAccess
Activitat de l'empresa: 
OmniAccess is an industry leading marine network solutions provider, offering a wide range of products and services with over 10 year of experience. From our base in Palma de Mallorca we cater services for some of the world’s largest yachts and key cruise line companies, with a very strong commitment to service quality & availability. We operate global VSAT networks from our own teleports & HUBs located in Palma de Mallorca, Germany, Netherlands, USA and Australia. As part of our integral, end-to end solutions we design, implement and support onboard IT networks.
Idiomes requerits: 
Inglés C1
Aquesta oferta generarà una contractació indefinida a jornada completa?: 
Rang salarial brut aproximat: 
En función de la experiencia de cada candidato
Descripció de l'oferta : 

https://www.youtube.com/watch?v=8DSK6BfnZ2E

 

Position: NOC Support Engineer

Tasks:

As part of our international team of support engineers, you will be responsible for handling Tier-1 support calls coming from our customers, which can be located anywhere in the world. Our engineers are expected to solve issues that may include:

  • Specific satellite-related problems
  • Stabilized antenna issues
  • Generic RF issues (cabling, interference etc.) right down to VoIP & networking problems
  • Onboard application issues

From our main Teleport site in Palma de Mallorca, you will have access to an extensive IT & monitoring infrastructure, including advanced Remote Access & reporting systems as well as analysis tools. The team will work in shifts according to an around the clock roster. All calls are processed in a ticketing system.

The objective of our support-mission is that 80% of the incoming calls should be able to be resolved by the support engineers on duty. In case of very specific & complex problems, a case may be escalated to one of our Tier-2 specialists.

 

Profile:

  • Candidate with a strong academic background in a relevant subject (Telecommunications Engineering, Satellite engineering or IT/Networking Degree).
  • Excellent command of English (written & verbal)
  • Strong communication skills with a client-focused attitude
  • Ability for logical thinking and systematic trouble-shooting
  • The ideal candidate would have knowledge/experience in one or more of the following fields, although we also consider candidates without professional experience (recent graduates):
  1. Practical “hands on” knowledge of IT networking concepts & fundamentals (routing,  switching, wireless networking) at least at the level comparable to the Cisco CCNA certification. Familiarity with more advance subjects like VoIP & security would be a pro.
  2. Experience with operating and/or installing iDirect satellite networks (or comparable technologies)
  3. Experience with installing and/or operating stabilized satellite antenna systems (such as Seatel, Orbit, KNS, Intellian)
  4. General RF knowledge (radio communication links,  RF engineering, antennas, linkbudgets, microwaves, etc.)
  5. Experience with the major Microsoft OS’s and applications (Exchange etc.)
  6. Experience with Linux operating system
  7. Affinity with the maritime aspects would be a pro
  • Willing to participate in internal and external training courses (Cisco CCxx, iDirect, Seatel…)
  • Willing to relocate to Palma de Mallorca, Spain
  • Willing to work in shifts: 24/7/365 roster with morning, afternoon and night shifts

 

Relocation

Relocation to Mallorca is required.

OmniAccess will provide you with housing for the initial period of one month (shared apartment).

 

Working hours

- 40 hours per week: 24/7/365 roster with morning, afternoon and night shifts.

- You have 22 working days at your disposal (holidays).

- In principle additionally worked hours/days will be compensated on a “time for time” basis.

 

Benefits

Private health insurance (DKV).

You will receive an additional monthly fee for evening, night and weekend shifts.

Continuous training and up-skilling, professional growth and progression.

Permanent contract after six months.

 

Other requirements

A non-disclosure agreement (NDA) and non-compete clause will form part of the employment contract.

¿Vols aplicar a aquesta oferta?

Envia un correu electrònic a retorno-talento@soib.caib.es a l'atenció de Servei SOIB Empreses amb el teu CV, carta de presentació i altres documents pertinents, en cas de ser sol·licitats per l'empresa anunciant en la descripció de l'oferta.

L'assumpte del correu ha de ser 'Oferta laboral SOIB Tornam: NOC Engineer (Satellite & Network Communications) ".